F.A.Q.

Pre-sales Frequently Asked Questions

How do I get started?

It’s no doubt that the task of making a web site can be a daunting one. We try to do our best to make things as simple as possible for you, but there are things we need from you before we can get started on your web site. It’s okay if you want to get in touch with us first to clarify anything, in fact we encourage it! It’s important that we understand every aspect and goal of your project ahead of time so we can properly advise you. If we feel we can’t deliver what you need, we’ll refer you to someone who can.

Why should I hire you when Wix and Squarespace are so cheap?

Good question! All web developers hear this one a lot, and the answer is either really simple, or really complicated, depending on your point of view.

They are solid systems and do provide a decent service if you’re looking for something simple and self-managed; but you don’t get any control over the code or hosting. That means no customization, no additional functionality and limited control over the design. In addition, when you hire us, you get a Web Developer; that’s experience with code, experience with optimization and experience with setting up your site for Google and Bing. You are not a web designer, and you need to ask yourself if it’s worth the immense amount of time required to learn and execute things like basic web site standards and SEO, while taking a gamble on the question of “will it work?”. That said, if price-point is a concern; by all means, dive in. I’ll be here when you’re ready to upgrade to a more professional and customized solution, rather than a static site.

With that said, the majority of our clients are refugees from Wix that are unhappy with the service and looking for something better.

Why is a deposit required?

As we’re sure you understand, time is money, and we have to be paid for our time. Your deposit is a good faith gesture that indicates that you are serious about your web site, and ensures that we get paid for our work. It’s rare, but sometimes a client will have second thoughts and change their mind halfway into a project, and decide not to pay after the work has been completed. We’re professionals, and also people with needs and families, so we need to make sure we get paid for the work we do.

What if I pay up front, and then decide I'm not happy with your work?

It’s rare, but it does happen. We can’t please all of the people all of the time.

Assuming that the total time spent on your project amounts to less than what you have already paid, we will refund you for any unused hours, less the 50% deposit. If your deposit doesn’t cover the hours on the invoice, then you will still be required to pay for the hours we did work. We are unable to offer refunds for work that has already been completed. Once we’re settled up on the payment details, we will release all work we have done to you, and/or deploy the site as-is to your web host so that you can have another developer (or yourself) take over the project from there.

Help With Divi Child Themes

How do I install Divi child themes?

Installation instructions are included with every download, but in case you happened to lose your instructions, here’s a quick rundown of what you need to do:

  1. In your WordPress Dashboard, go to Appearance > Themes, click Add New, and upload the .zip file containing the child theme.
  2. Go to Divi theme options and click the Import/Export button on the top right, and import the Divi Theme Options.json file there.
  3. Go to the Divi Theme Customizer, click Import/Export at the top, and import Divi Customizer Settings.json.
  4. Go to your Divi Library uder “Divi” in your WordPress Dashboard, and import Divi Builder Layouts.json.
  5. Upload all images in the “upload-media” folder, if desired. Please do not attempt to use the images hosted on our server, they will be blocked.
  6. Create your pages, the child theme layouts will be added from your library.

If you have any problems, please do not hesitate to contact us at support@nexusstudios.net or open a support ticket.

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